Did you respond in a manner which gave US the reader the slightest hint that you had read and tried what he had stated? Did you show the teeniest bit of gratitude, a "thanks for trying but any other suggestions matey", type response? Nope you didn't.
I'll give you a clue - non of us on this forum are clairvoyant. We can not deduce what your problem is if YOU don't volunteer details, and get involved in the process.
I suggest you learn some manners soon if not sooner. I have a low tolerance for impolite idiots.
Thanks for reading Sir.